Privacy Policy

1. Who We Are

Interior Design Hampstead (interiordesignhampstead.co.uk) is an online matching platform that connects homeowners in North-West London with vetted independent interior designers. Our registered address is Unit 3, Palace Court, 250 Finchley Road, Hampstead, London NW3 6DN.

For data-protection enquiries, email contact@hampsteadrenovations.co.uk.

2. What Data We Collect

We collect information you provide voluntarily when using our services:

• Project enquiry form: first name, last name, email address, phone number, postcode, project type, and any additional project details you include.
• WhatsApp and phone contact: phone number and message content when you contact us directly.
• Analytics (with consent): anonymised usage data collected by Google Analytics 4 (GA4), including pages visited, session duration, device type, and approximate geographic location. GA4 cookies are only loaded after you give explicit consent via our cookie banner.

3. How We Use Your Data

• To match you with suitable interior designers based on your project requirements, location, and preferences.
• To share your project brief with up to three matched designers so they can prepare relevant proposals.
• To respond to your enquiries by email, phone, or WhatsApp.
• To improve our matching service and website experience using aggregated, anonymised analytics.

4. Legal Basis for Processing

We process your personal data under the following lawful bases (UK GDPR):

• Consent: for analytics cookies (GA4). You can withdraw consent at any time by clearing your browser cookies.
• Legitimate interest: for processing enquiry form data to provide our matching service, and for contacting you about your project.
• Contract: where processing is necessary to deliver the matching service you requested.

5. Cookies

Our website uses the following cookies:

Google Analytics cookies are only set after you click “Accept” on our cookie banner. If you decline, no analytics cookies are placed and no data is sent to Google.

6. Data Sharing

We share your project information only with:

• Matched interior designers (up to three) who receive your project brief to prepare proposals. They are independent professionals and have their own privacy policies.
• Google Analytics (with your consent) for anonymised website usage statistics.
• Vercel for website hosting and performance analytics.

We do not sell your data to third parties. We do not use your data for marketing purposes beyond responding to your specific enquiry.

7. Data Retention

We retain your project enquiry data for up to 24 months after submission to support ongoing matching and follow-up. Analytics data is retained by Google for 14 months (GA4 default). You may request earlier deletion at any time.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data we hold.
• Rectify inaccurate or incomplete data.
• Erase your data (“right to be forgotten”).
• Restrict processing of your data.
• Object to processing based on legitimate interest.
• Port your data to another service provider.
• Withdraw consent for analytics cookies at any time.

To exercise any of these rights, email contact@hampsteadrenovations.co.uk. We will respond within 30 days.

9. Data Security

Our website is served over HTTPS. Form submissions are transmitted securely. We use industry-standard measures to protect your data against unauthorised access, alteration, or destruction.

10. Children’s Privacy

Our service is intended for adults (18+) seeking interior design services. We do not knowingly collect data from anyone under 18.

11. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint.

12. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated “last updated” date. We encourage you to review this policy periodically.

13. Contact Us

For any privacy-related questions or requests:

• Email: contact@hampsteadrenovations.co.uk
• Phone: 07459 345456
• Address: Unit 3, Palace Court, 250 Finchley Road, Hampstead, London NW3 6DN